Terms
Welcome to Ora Spa. These Terms and Conditions govern your use of our website and the booking, purchase and use of our spa treatments, products, memberships and related services.
By accessing our website, booking an appointment, purchasing a product or using any Ora Spa service, you agree to these Terms and Conditions. Please read them carefully before making a booking.
Ora Spa provides wellness, beauty, massage, facial, body-care and related spa services.
In these Terms and Conditions, “Ora Spa”, “we”, “us” and “our” refer to Ora Spa. “Client”, “you” and “your” refer to anyone accessing our website, making a booking or receiving our services.
Appointments may be made through our website, by telephone, through an approved messaging platform or directly at our spa.
When making a booking, you must provide accurate and complete information.
Where a deposit is required, your appointment will not be confirmed until the deposit has been received.
Unless otherwise stated:
We understand that plans may change. Clients should provide at least 24 hours’ notice when cancelling or rescheduling an appointment.
Cancellations made less than 24 hours before an appointment may result in the loss of the booking deposit or the application of a cancellation fee.
Repeated late cancellations may require full advance payment for future appointments.
To cancel or reschedule an appointment, please contact us using our official contact details.
Please arrive at least 10 to 15 minutes before your appointment to allow time for check-in and any required consultation.
If you arrive late:
Failure to attend a confirmed appointment without notice may result in the loss of your deposit or advance payment.
Before receiving a treatment, you may be required to complete a consultation or consent form.
You must disclose any information that may affect the safety or suitability of your treatment, including:
Information provided during a consultation must be accurate and complete. Ora Spa will not be responsible for complications resulting from information that was withheld, incomplete or inaccurate.
Where appropriate, we may recommend that you obtain advice or clearance from a qualified healthcare professional before receiving a treatment.
By proceeding with a treatment, you confirm that:
You may ask the therapist to pause or stop a treatment at any time.
Ora Spa may refuse or discontinue a treatment where we reasonably believe that continuing may be unsafe, inappropriate or contrary to professional standards.
Treatment experiences and results vary from one person to another. We do not guarantee a particular cosmetic, therapeutic or wellness result.
Some treatments may cause temporary reactions such as:
You must follow all aftercare instructions provided by your therapist.
If you experience an unexpected or serious reaction, stop using any recommended products and seek appropriate medical advice. Please also notify Ora Spa as soon as reasonably possible.
Our treatments are intended to support relaxation, wellness and personal care. They are not a substitute for medical diagnosis, treatment or professional healthcare advice.
Ora Spa is committed to maintaining a respectful, safe and professional environment.
Clients must behave appropriately toward our employees, therapists and other guests. Harassment, threatening behaviour, discrimination, abusive language, sexual misconduct or inappropriate physical contact will not be tolerated.
We reserve the right to immediately end a treatment or ask a client to leave where inappropriate behaviour occurs. In such circumstances, a refund may not be provided.
Clients below the age of 18 may require the consent and, where appropriate, the presence of a parent or legal guardian.
Certain treatments may not be available to younger clients. Ora Spa reserves the right to determine whether a treatment is suitable based on the client’s age, health and treatment requirements.
Children who are not receiving a service should not be brought into treatment areas unless prior arrangements have been approved.
All prices displayed on our website or promotional materials are stated in Ghana cedis unless otherwise indicated.
Prices may be changed at any time. However, confirmed bookings will generally be charged at the price agreed when the appointment was confirmed unless the booking is later changed.
Payments may be accepted through the payment methods approved by Ora Spa, including cash, card, mobile money or an authorised online payment service.
You are responsible for ensuring that payment details provided to us are valid and that sufficient funds are available.
Promotions, discounts and special offers:
Where a package contains several treatments, unused portions may expire at the end of the package validity period.
Where Ora Spa offers membership plans, membership benefits are subject to the conditions provided when the membership is purchased.
Unless otherwise stated:
Additional membership conditions may be provided separately and will form part of these Terms.
Gift cards and treatment vouchers:
Where the value of a treatment exceeds the voucher balance, the client must pay the difference.
Clients should inspect products before leaving the spa.
For hygiene and safety reasons, opened or used skincare, cosmetic and personal-care products generally cannot be returned unless they are defective, damaged or incorrectly supplied.
Any concern regarding a product should be reported promptly, together with proof of purchase.
Nothing in these Terms limits any consumer rights that cannot legally be excluded.
If you are dissatisfied with a treatment, please inform your therapist or management as soon as possible so that we can assess and address the concern.
Completed treatments are generally non-refundable because time, products and professional services have already been provided. However, each complaint will be considered fairly based on its circumstances.
Where appropriate, Ora Spa may offer a correction, alternative treatment, service credit or refund at its discretion and in accordance with applicable law.
Clients are responsible for their personal belongings while visiting Ora Spa.
Where storage is provided, you are encouraged to use it. Ora Spa will not be responsible for lost, stolen or damaged belongings unless the loss or damage resulted directly from our proven negligence.
Please avoid bringing unnecessary valuables to your appointment.
We aim to keep the information on our website accurate and current. However, treatment descriptions, prices, images, availability and other content may occasionally contain errors or require updating.
Website images are provided for illustration and may not always represent the exact appearance of a treatment room, product, therapist or treatment result.
We may update or remove website content without prior notice.
You must not use our website:
We may restrict access to the website where misuse is suspected.
The Ora name, logo, photographs, graphics, website design, treatment descriptions and other original content belong to Ora Spa or are used with permission.
You may view the website for personal and non-commercial purposes. You may not reproduce, modify, distribute, publish or commercially use our content without prior written permission.
Our website may contain links to third-party websites, payment providers, maps, social media platforms or booking services.
These services are operated independently. Ora Spa is not responsible for their availability, security, privacy practices, content or actions.
Your use of a third-party service may be governed by that provider’s separate terms and policies.
We collect and use personal information to manage bookings, communicate with clients, provide treatments, process payments and improve our services.
Personal information will be handled in accordance with our Privacy Policy and applicable Ghanaian data-protection requirements.
Please review our Privacy Policy for further information about how we collect, use, store and protect personal data.
To the extent permitted by law, Ora Spa will not be responsible for indirect, incidental or consequential loss arising from the use of our website, products or services.
We will not be responsible for treatment reactions or losses caused by:
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability arising from fraud, wilful misconduct or proven negligence.
Ora Spa will not be responsible for delays, cancellations or interruptions caused by circumstances beyond our reasonable control, including power interruptions, equipment failure, severe weather, public emergencies, government restrictions, illness or other unavoidable events.
Where possible, we will contact affected clients and offer a reasonable opportunity to reschedule.
We may revise these Terms and Conditions when our services, policies or legal obligations change.
The updated version will be published on this page with a revised “Last updated” date. Continued use of our website or services after an update means you accept the revised Terms.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
These Terms and Conditions are governed by the laws of the Republic of Ghana.
Any dispute that cannot be resolved through good-faith discussions will be subject to the jurisdiction of the appropriate courts of Ghana.
If you have questions, concerns or requests relating to these Terms and Conditions, please contact Ora Spa.
Ora Spa