Private & Protected
How Ora Spa collects, uses and protects the personal information you share with us.
Last updated: 1 September 2026
Ora Spa respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, book an appointment, purchase a product, join a membership programme or receive a treatment.
We process personal information in accordance with applicable laws of the Republic of Ghana, including the Data Protection Act, 2012 (Act 843).
Ora Spa provides massage, facial, beauty, wellness, body-care and related spa services.
For the purposes of this Privacy Policy, Ora Spa is responsible for deciding how and why personal information collected through our website and services is processed.
In this Policy, “Ora Spa”, “we”, “us” and “our” refer to Ora Spa. “You” and “your” refer to website visitors, clients, members and anyone who communicates with us.
The personal information we collect depends on how you interact with Ora Spa. It may include:
Please ensure that the information you provide is accurate and notify us if it changes.
Certain treatments require us to collect information about your health and treatment suitability. This may include:
Health information is treated as sensitive and will only be collected where it is reasonably necessary to assess treatment suitability, protect your wellbeing or meet our professional and legal responsibilities.
You should not withhold information that may affect the safety or suitability of a treatment.
We may collect personal information when you:
We may also receive limited information from service providers that help us process bookings, payments or website enquiries.
We may use personal information to:
We will not use your information for purposes that are incompatible with the reason it was originally collected.
Depending on the circumstances, we may process your information:
Where processing is based on consent, you may withdraw that consent by contacting us. Withdrawing consent will not affect processing that took place before your withdrawal.
We may be unable to provide a requested treatment or service if the necessary information is not provided.
When you make a booking, we collect the information needed to identify you, contact you, confirm your appointment and prepare for the requested treatment.
We may send appointment confirmations, reminders, rescheduling notices or important service information by telephone, email or an approved messaging platform.
These operational messages are different from promotional communications and may be sent where necessary to manage your booking.
Where you make a payment, we may collect transaction information, including the amount, payment method, transaction reference, payment status and date.
Card, mobile money or online payments may be processed by an authorised third-party payment provider. Payment providers process payment details according to their own privacy and security policies.
Ora Spa may receive confirmation of the transaction without receiving or storing your complete card, bank account or mobile money security details.
Our website may use cookies and similar technologies to provide essential features, remember preferences, understand website usage and improve performance.
Cookies may include:
You can manage or block cookies through your browser settings. Blocking essential cookies may affect how some website functions operate.
With your permission, we may send information about treatments, products, memberships, events, packages and special offers.
You can stop receiving marketing communications at any time by:
Unsubscribing from marketing will not prevent us from sending essential messages relating to an existing booking, payment or service.
We do not sell or rent your personal information.
Where reasonably necessary, information may be shared with:
Service providers are expected to use information only for the services they provide and to apply appropriate confidentiality and security measures.
Some service providers used for hosting, communications, payments or website support may store or process information outside Ghana.
Where personal information is transferred internationally, we will take reasonable steps to ensure that it receives appropriate protection in accordance with applicable data-protection requirements.
We retain personal information only for as long as it is reasonably required for the purpose for which it was collected.
Retention periods may depend on:
When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.
We use reasonable administrative, organisational and technical safeguards to protect personal information from:
Access to sensitive consultation and treatment information is limited to authorised individuals who reasonably need it to perform their duties.
Although we take reasonable precautions, no website, electronic transmission or storage system can be guaranteed to be completely secure.
Subject to applicable law and any lawful limitations, you may have the right to:
To protect your information, we may need to verify your identity before responding to a privacy request.
Some information may need to be retained where required by law or for legitimate accounting, treatment, insurance or dispute-related purposes.
Our services are primarily intended for adults. Treatments for a person below the age of 18 may require the consent and involvement of a parent or legal guardian.
Where information about a younger client is collected, we will use it only where reasonably necessary to assess treatment suitability, manage the appointment and provide the service safely.
A parent or legal guardian who believes that a child’s information has been provided without appropriate permission should contact us.
Ora Spa will not use identifiable client photographs, videos, testimonials or treatment results for advertising or social media without appropriate permission.
Where consent is requested, participation is optional and will not affect your ability to receive a treatment.
You may withdraw permission for future use by contacting us. Withdrawal will not affect content that was lawfully published before the request was received.
Our website may contain links to payment providers, maps, social media platforms, booking services or other third-party websites.
Ora Spa does not control the privacy practices or content of these independent services. You should review their privacy policies before submitting personal information.
We may update this Privacy Policy when our practices, services, technology or legal responsibilities change.
The latest version will be published on this page with an updated revision date. Significant changes may also be communicated through the website or another appropriate channel.
If you have a question, privacy request or complaint about how your information is handled, please contact us:
Ora SpaWe will review your concern and make reasonable efforts to respond appropriately.
You may also have the right to submit a complaint to the Data Protection Commission of Ghana where you believe your personal information has not been handled in accordance with applicable data-protection law.
Please also review our Terms and Conditions .